Gateway - Wizard (Firm)

You may return most** new, unopened/unused items within 30 days of delivery for a refund less a 5% restocking fee. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within three weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order under "ORDER HISTORY", take note of the order number and send an email to service@acerunners.ca including the order number and the item that you wish to return together with a reason. It is always best to also send an email with a tracking number for your shipment so we can make sure to follow up on any items that get delayed in shipping. We will notify you via email of your refund once we have received and processed the returned item.

** returns not accepted for Sale Items.