Processing and Shipping

We ship via Canada Post, FedEx and DHL from Surrey, British Columbia.  You will be asked to select a delivery method during checkout.  Shipping costs will apply, and will be added at checkout.  Shipping cost is determined by (1) the total weight and volume of your order as charged by your selected shipping carrier and (2) a small surcharge to cover our shipping supplies.

Our software will calculate the shipping cost of your trackable parcel after you checkout, prior to any payment.  You will receive an email confirmation upon payment and you will receive a second email confirmation when your order is packaged.  This second email will include a tracking number so that you can track the status of your order.

Most orders placed before 6:00 pm Pacific Standard Time will be processed and packaged next day. 

If you choose to use Paypal eCheck, please be aware that there is a 5 to 12 business day delay, during which Paypal is verifying your payment.  We cannot process your order until Paypal has cleared the payment, so please expect a 1 to 2 week delay on orders using Paypal eCheck.

Shipping time is determined by your shipping option and shipping destination (delivery times to major urban centres will be quicker).  We currently offer the following shipping options: 

Canada Post Trackable Expedited Parcel (delivery time of 1 to 7 business days) ***

Canada Post $4.00 Single Disc Use at Your Own Risk Non-Trackable Letter Mailer (delivery time of up to 4 weeks)***

FedEx Ground (delivery time of 1 to 7 business days)***

FedEx Express Saver (delivery time of 1 to 4 business days) ***

These estimated delivery times are based off of orders within Canada.  For international customers, please allow extra time for your package to clear customs. 

If you choose to pay for trackable shipping, i.e. Canada Post Expedited Parcel, FedEx or DHL, we will email you a tracking number immediately after your order has been processed by our shipping department.  Please note that your tracking number will not work until it has been picked up and scanned by your chosen delivery carrier.

If you choose to use Canada Post's $4.00 Single Disc Use at Your Own Risk Non-Trackable Letter Mailer, you will receive an email confirmation upon payment and you will receive a second email confirmation when your order is packed.  This second email will include a note "mailed" or "mailed no tracking".  Please note that we have no control over what happens to these Letter Mailers once we give them to Canada Post.  Canada Post has advised that, during normal times, these Letter Mailers are delivered to a locked mailbox or to a home.  If no one is available to receive a Letter Mailer at a residence, Canada Post will leave a “missed delivery slip” and deliver the Letter Mailer to the closest post office for your pick up.  From our experience, most of these Letter Mailers will be delivered (sometimes quickly and sometimes after a long delay) but there will always be a few that will disappear.  If a Letter Mailer goes missing, we have no recourse. 

Please note that due to the COVID-19 pandemic, Canada Post is now processing and delivering parcels at levels only experienced during the busiest weeks of the Christmas season, so your order may be delivered after the estimated delivery date.

As well, Canada Post has implemented a Knock, Drop and Go approach to eliminate customer interactions at the door, reduce post office customer traffic and support social and physical distancing.  Delivery employees knock or ring, choose the safest location available to leave your parcel and then depart for the next address. This change speeds up delivery and has greatly reduced the number of parcels sent to post offices for pickup.  For the remaining parcels left at the post office for pickup (items requiring ID), they will not be returned-to-sender until further notice.  Canada Post has suspended its normal 15-day hold period so that customers who are feeling ill or self-isolating can delay their visit to the post office to pick up their parcel until it’s safe to do so.

Please note that delivery carriers have suspended On-time Delivery Guarantees for all parcel services until further notice and will not be offering refunds for packages that do not arrive within normal shipping times.

Although some packages make it on time, Canada Post seems to be 1-2 weeks behind and FedEx is 1-3 days behind.

Orders are packed everyday in the order they are received. After your order is packed and you receive your confirmation email, it is no longer possible to combine your order with another.

If you have not received a confirmation email and you would like to combine two orders, please place both orders and send us an email.

We do our best to combine orders in order to save on shipping costs for customers. 

Local pickup is available 9:00 am to 3:00 pm Monday to Friday (statutory holidays excluded) at 116 - 3950 191 Street, Surrey, British Columbia, Canada, V3Z 0Y6.

During the checkout process, you can choose "Local Pickup" in the delivery options. Once we process your order, we will send you an email advising that your order is ready to be picked up.

Please note: Orders require a 24 hour processing period in order for us to prepare your items. Please wait for a "Ready for Pickup" email before attempting to pick up your order.

Although there is currently no way to save your payment in our site, it is possible to pay with Apple Pay or a similar equivalent which stores your payment information in your device. This will speed up your checkout and bypass having to enter your information every time you make a purchase. This is a great way to ensure that your checkout process is a smooth as possible. This may also help speed up checkout when buying limited edition products on release days. 

However, if you have issues with these payment options, we have no way of troubleshooting these issues as they are not directly affiliated with our site. Sometimes these payment methods will not work due to issues on your device or with the payment program itself. Unfortunately, there is nothing we can do to remedy this. 

If you are having issues with one type of payment, we suggest trying a different method or checking to see if it is an issue with your device. Again, we cannot help troubleshoot these issues. 

Product

If a product is completely sold out, you can sign up for a restock notification.

If a product is not completely sold out, you can view our "Recently Restocked collection" here, which contains all product lines that have been updated with new variants in the past week. 

Disc Golf Questions

Flight numbers are a great tool for guesstimating how a disc will fly.

Speed is the rate at which a disc can travel through the air. Faster discs cut into the wind with less effort. Slower discs are easier to throw more accurately. High speed discs are not recommended for beginners as they require more power to fly properly.

Glide describes a disc's ability to maintain loft during flight. Discs with more glide are best for new players wanting maximum distance.

Turn is the tendency of a disc to turn over or bank to the right (for right hand backhand throws) during the initial part of a disc's flight. Discs with more turn are easier to throw for beginners.

Fade is a disc's tendency to hook left (for right hand backhand throws) at the end of a disc's flight. A disc with a 0 fade will finish straightest.

While there are manufacturer created flight numbers attached in the description of most of our discs, we cannot guarantee that these numbers will be at all accurate to how the disc performs for you. With so many different ways to throw each disc, it would be impossible to have an accurate flight number for each possible throwing method. Depending on speed, height, angle, and throw style, each disc will fly slightly differently for each person.

Our best advice is for you to try the discs you're interested in for yourself, whether by buying a base plastic to test or borrowing a disc from a friend. If you are borrowing a disc from a friend, you may want to note how used the disc is, as brand new discs fly differently than those that have been broken in.

Prodigy does not use traditional flight numbers. Instead, the Prodigy Disc naming system is designed to help players figure out what disc they need for each shot quickly and easily. The letter in the model name represents the type of disc. For example, the 'M' in M4 stands for Midrange Disc. The number in the model name represents the stability of the flight path. The models range from 1 to 7 - '1' being the most overstable and '7' being the most understable. Therefore, the "4" in M4 means that it falls in the middle of the stability rating, making it a slightly understable, depending on the model range in that series.