Processing and Shipping

We ship via Canada Post, FedEx and DHL from Langley, British Columbia.  You will be asked to select a delivery method during checkout.  Shipping costs will apply, and will be added at checkout.  Shipping cost is determined by (1) the total weight and volume of your order as charged by your selected shipping carrier and (2) a small surcharge to cover our shipping supplies.

Our software will calculate the shipping cost of your trackable parcel after you checkout, prior to any payment.  You will receive an email confirmation upon payment and you will receive a second email confirmation when your order is packaged.  This second email will include a tracking number so that you can track the status of your order.

Most orders placed before 6:00 pm Pacific Standard Time will be processed and packaged next day. 

If you choose to use Paypal eCheck, please be aware that there is a 5 to 12 business day delay, during which Paypal is verifying your payment.  We cannot process your order until Paypal has cleared the payment, so please expect a 1 to 2 week delay on orders using Paypal eCheck.

Shipping time is determined by your shipping option and shipping destination (delivery times to major urban centres will be quicker).  We currently offer the following shipping options: 

Canada Post Trackable Expedited Parcel (delivery time of 1 to 7 business days) ***

Canada Post $4.00 Single Disc Use at Your Own Risk Non-Trackable Letter Mailer (delivery time of up to 4 weeks)***

FedEx Ground (delivery time of 1 to 7 business days)***

FedEx Express Saver (delivery time of 1 to 4 business days) ***

These estimated delivery times are based off of orders within Canada.  For international customers, please allow extra time for your package to clear customs. 

If you choose to pay for trackable shipping, i.e. Canada Post Expedited Parcel, FedEx or DHL, we will email you a tracking number immediately after your order has been processed by our shipping department.  Please note that your tracking number will not work until it has been picked up and scanned by your delivery carrier.

If you choose to use Canada Post's $4.00 Single Disc Use at Your Own Risk Non-Trackable Letter Mailer, you will receive an email confirmation upon payment and you will receive a second email confirmation when your order is packed.  This second email will include a note "mailed" or "mailed no tracking".  Please note that we have no control over what happens to these Letter Mailers once we give them to Canada Post.  Canada Post has advised that, during normal times, these Letter Mailers are delivered to a locked mailbox or to a home.  If no one is available to receive a Letter Mailer at a residence, Canada Post will leave a “missed delivery slip” and deliver the Letter Mailer to the closest post office for your pick up.  From our experience, most of these Letter Mailers will be delivered (sometimes quickly and sometimes after a long delay) but there will always be a few that will disappear.  If a Letter Mailer goes missing, we have no recourse. 

Please note that due to the COVID-19 pandemic, Canada Post is now processing and delivering parcels at levels only experienced during the busiest weeks of the Christmas season, so your order may be delivered after the estimated delivery date.

As well, Canada Post has implemented a Knock, Drop and Go approach to eliminate customer interactions at the door, reduce post office customer traffic and support social and physical distancing.  Delivery employees knock or ring, choose the safest location available to leave your parcel and then depart for the next address. This change speeds up delivery and has greatly reduced the number of parcels sent to post offices for pickup.  For the remaining parcels left at the post office for pickup (items requiring ID), they will not be returned-to-sender until further notice.  Canada Post has suspended its normal 15-day hold period so that customers who are feeling ill or self-isolating can delay their visit to the post office to pick up their parcel until it’s safe to do so.

Please note that delivery carriers have suspended On-time Delivery Guarantees for all parcel services until further notice and will not be offering refunds for packages that do not arrive within normal shipping times.

Although some packages make it on time, Canada Post seems to be 1-2 weeks behind and FedEx is 1-3 days behind.

Orders are packed everyday in the order they are received. After your order is packed and you receive your confirmation email, it is no longer possible to combine your order with another.

If you have not received a confirmation email and you would like to combine two orders, please place both orders and send us an email.

We do our best to combine orders in order to save on shipping costs for customers. 

We have installed some self-serve lockers in Langley BC near 200th Street and 72nd Avenue.  During the checkout process, there are two boxes to select from - "Shipping" and "Langley BC LockBox PickUp". 

Our lockers allow for social separation while giving our local customers a way to save on shipping charges by picking up their orders.

If you choose to pick up your order in person, you will be asked to choose a date that you would like to pick up your order.  Once we process your order, we will send you an email with a date, time and address for your pickup along with your personal access code to your given locker number.

The tracking number only activates after the courier scans your package. You will know that your order is safely on its way when the tracking number is activated.

Although there is currently no way to save your payment in our site, it is possible to pay with Apple Pay or a similar equivalent which stores your payment information in your device. This will speed up your checkout and bypass having to enter your information every time you make a purchase. This is a great way to ensure that your checkout process is a smooth as possible. This may also help speed up checkout when buying limited edition products on release days. 

However, if you have issues with these payment options, we have no way of troubleshooting these issues as they are not directly affiliated with our site. Sometimes these payment methods will not work due to issues on your device or with the payment program itself. Unfortunately, there is nothing we can do to remedy this. 

If you are having issues with one type of payment, we suggest trying a different method or checking to see if it is an issue with your device. Again, we cannot help troubleshoot these issues. 

Product

Please note that effective September 15, 2020, initial special edition releases from Discmania will only be available at brick and mortar stores in very limited quantities and/or available online directly from Discmania's own online stores.

This means the following:

The Nate Perkins Colour Glow C-Line Night Strike III was only released to brick and mortar stores, Discmania.net and InnovaStore.

The Simon Lizotte Swirly S-Line PD2 Sky Rider was only released on Discmania.net and InnovaStore.

At this point, we do not have any process for sending out restock notifications. However, our Recently Restocked collection can be accessed here, which contains all product lines that have been updated with new variants in the past week. 

You may return most** new, unopened/unused items within 15 days of delivery for a refund less a 5% restocking fee. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within three weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order under "ORDER HISTORY", take note of the order number and send an email to service@acerunners.ca including the order number and the item that you wish to return together with a reason. Once we get your return request, we will send you a RMA# to include in your return shipment back to us. It is always best to also send an email with a tracking number for your shipment so we can make sure to follow up on any items that get delayed in shipping. We will notify you via email of your refund once we have received and processed the returned item.

** returns not accepted for "on sale" items.

Disc Golf Questions

With so much of a disc's flight depending on the strength and technique of the thrower, we cannot predict how a disc will fly for you. In order to help you make an informed decision we have descriptions of what each mold of disc is considered to be good for, whether it's hyzer lines or big fairway bombs. 

While there are manufacturer created flight numbers attached in the description of most of our products, we cannot guarantee that these numbers will be at all accurate to how the disc performs for you. With so many different ways to throw each disc, it would be impossible to have an accurate flight number for each possible throwing method. Depending on speed, height, angle, and throw style, each disc will fly slightly differently for each person.

Our best advice is for you to try the discs you're interested in for yourself, whether by buying a base plastic to test or borrowing a disc from a friend. If you are borrowing a disc from a friend, you may want to note how used the disc is, as brand new discs fly differently than those that have been broken in.

Flight numbers are a great tool for approximating how a disc will fly. However, there are dozens of ways to throw each disc, and everyone has a slightly different throwing style. Because of this, the manufacturer's flight numbers that are listed in the description of each disc may be completely inaccurate to how the disc behaves for you. We cannot guarantee that any disc you purchase will fly exactly as the numbers predict.