Couriers have suspended on-time Delivery Guarantees. See FAQ for more details.
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Shipping Options

Updated April 30, 2020

Shipping Options, Rates and Delivery Times

We ship via Canada Post, FedEx and DHL from Langley, British Columbia.  

Shipping cost is determined by (1) the total weight and volume of your order as charged by Canada Post and (2) a small surcharge to cover our shipping supplies. 

Shipping time is determined by your shipping option and shipping destination (delivery times to major urban centres will be quicker).  We currently offer the following shipping options: 

  • Canada Post Trackable Expedited Parcel (delivery time of 1 to 7 business days) ***
  • Canada Post $4.00 Single Disc Non-Trackable Bubble Mailer (delivery time of 1 to 3 weeks) ***

 Trackable Expedited Parcel

Our software will calculate the expedited parcel shipping cost after you checkout your order and prior to any payment.  You will receive an email confirmation upon payment and you will receive a second email confirmation when your order is packed.  This second email will include a tracking number so that you can track the status of your order on Canada Post's website.

Single Disc Non-Trackable Bubble Mailer

You will receive an email confirmation upon payment and you will receive a second email confirmation when your order is packed.  This second email will include a note "mailed".

If you choose to ship via bubble mailer, please note that we have no control over what happens to our bubble mailers once we give them to Canada Post.  Canada Post has advised that, during normal times, bubble mailers are delivered to a locked mailbox or to a home.  If no one is available to receive a bubble mailer at a residence, Canada Post will leave a “missed delivery slip” and deliver the bubble mailer to the closest post office for your pick up.  

From our experience, most of these bubble mailers will be delivered (sometimes quickly and sometimes after a long delay) but there will always be a few that will disappear.  If a bubble mailer goes missing, we have no recourse. 

Canada Post Coronavirus (COVID-19) Delays and Policies

Please note that due to the COVID-19 pandemic, Canada Post is now processing and delivering parcels at levels only experienced during the busiest weeks of the Christmas season, so your order may be delivered after the estimated delivery date.

As well, Canada Post has implemented a Knock, Drop and Go approach to eliminate customer interactions at the door, reduce post office customer traffic and support social and physical distancing.  Delivery employees knock or ring, choose the safest location available to leave your parcel and then depart for the next address. This change speeds up delivery and has greatly reduced the number of parcels sent to post offices for pickup.  For the remaining parcels left at the post office for pickup (items requiring ID), they will not be returned-to-sender until further notice.  Canada Post has suspended its normal 15-day hold period so that customers who are feeling ill or self-isolating can delay their visit to the post office to pick up their parcel until it’s safe to do so.

*** PLEASE NOTE ***

Service guarantees:  Couriers have suspended On-time Delivery Guarantees for all parcel services until further notice and will not be offering refunds for packages that do not arrive within normal shipping times.

Although some packages make it on time Canada Post seems to be 1-2 weeks behind and FedEx is 1-3 days behind.

 

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